Privacy Policy
How JFL Gardens collects, uses and looks after your personal information. This policy is written in plain English so you always know what's happening with your data.
Last updated: 17 August 2026
This policy explains what information we collect, why we collect it, and how we protect your privacy when you use our services or get in touch with us.
1. Who we are
JFL Gardens is a gardening and landscaping business providing garden maintenance, jet washing, garden clearance and landscaping across Surrey and London. When we say "we", "our" or "us" in this policy, we mean JFL Gardens. If you have any questions about how we use your data, get in touch at hello@jflgardens.co.uk.
2. What personal data we collect
We only collect the information we need to serve you. This includes your name, telephone number, email address and postal address (so we can quote, arrange visits and find your property), plus any messages or details about your garden you choose to share with us.
3. How we use your information
We use your details to respond to enquiries, prepare quotes, arrange and carry out work, and keep you updated on your job. If you enquire through our website, your submission is handled securely and notified to us. We may also contact you about your ongoing garden maintenance where you ask us to. We never sell your personal data.
4. The legal basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the basis of your consent (when you contact us and share details), and our legitimate interest in running and managing our business. Where we carry out work for you, processing is necessary to perform our contract with you.
5. How long we keep your data
We keep enquiry and customer details only for as long as we need them to respond to you, complete work, and meet our accounting and legal obligations. After that, your data is securely deleted or anonymised.
6. Sharing your data
We don't sell or rent your information to anyone. We only share it where it's needed to provide our services — for example with software providers who host our website or enquiry forms, or with trusted suppliers who help us complete work. These third parties only use your data to carry out services on our behalf and in line with this policy.
7. Keeping your data secure
We take reasonable and appropriate steps to protect your personal information against loss, misuse and unauthorised access. Your enquiries sent through our website form are transmitted securely.
8. Your rights
You have the right to access the personal data we hold about you, to ask us to correct or delete it, to restrict or object to how we use it, and to ask for a copy of it. To exercise any of these rights, simply contact us at hello@jflgardens.co.uk and we'll respond promptly.
9. Cookies and website analytics
Our website may use cookies and basic analytics to understand how visitors use the site and to improve it. These don't identify you personally. You can control or delete cookies through your browser settings at any time.
10. Contacting us
If you have any questions about this policy or how we handle your data, please email hello@jflgardens.co.uk, call 07789 409 847, or write to us at JFL Gardens, The Paddock, Farnham Road, Hook, RG29 1HS.
11. Changes to this policy
We may update this policy from time to time to reflect changes in the law or our services. Any changes will be posted on this page with an updated date, so please check back periodically.
Questions about your data?
We're happy to explain exactly what we hold and why. Just ask.